Frequently Asked Questions
It would be great if this could be a drop down style page like this one:
How long does printing take?
Orders are processed and despatched every Tuesday. Order up until 5pm Monday are processed and despatched Tuesday. For rush orders please contact email@example.com and we will see if we can accommodate your request.
Where do you ship?
We ship worldwide on all unframed pints, and we ship framed prints to Australia, New Zealand and South East Asia.
Do you accept refunds?
As we print to order, we do not accept returns. If your print is damaged or faulty, please email firstname.lastname@example.org with a photo and description of the damaged goods and we'll get back to you within two business days.
Are your prints limited edition runs?
All prints ordered from our site will be signed by the photographer. Some prints are editioned depending on the series. Please refer to the shop for specifics on the print you wish to purchase. Limited edition works also come with a certificate of authenticity.
Do you create custom images and prints for clients?
Yes, we take on landscape commissions for select clients. Please contact email@example.com to discuss this.
This is a gift! Do you include the price within the package?
Don’t worry, we don’t include prices with any of images.
If you would like to include a handwritten note within your order, please email your order number and message to firstname.lastname@example.org
Do you donate print for charity?
Yes, we do donate to charity. Please note that, unfortunately, we cannot accommodate all requests due to the number of requests we receive. Please complete this form and we will consider your request and contact you if we’re able to assist.